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TASA disclosure statement

As a registered BAS agent, we have to give our clients certain information. This page sets it out, including how to make a complaint.

Why we’re telling you this

Our BAS agent services are provided in line with the law, including the Tax Agent Services Act 2009 (TASA). This statement covers the information we must disclose to clients under s45 of that Act, along with any disclosures that apply to you.

Matters that could affect your decision

Moore 2 Bookkeeping is not aware of any current matters, or any that have arisen since [ADD DATE], that could significantly influence your decision to engage us, or to keep engaging us, for a BAS agent service.

Checking our registration

The Tax Practitioners Board (TPB) keeps a public register of tax agents and BAS agents. You can search it at tpb.gov.au/public-register.

Our registered practitioner details are at the bottom of this page.

If you have a complaint

We take complaints about our BAS agent services seriously, and we want to resolve them promptly and fairly. This is how the process works.

  1. Send us your complaint in writing at complaint@moore2bookkeeping.com.au, with the details of what went wrong. We can only accept complaints made in writing.
  2. Where possible, we will have someone who was not involved in the matter investigate it.
  3. We will email you to confirm we have received your complaint and to explain our understanding of what happened.
  4. That email will also tell you how we will handle the complaint, and that we will aim to resolve it within 14 days.
  5. If you are not happy with the outcome we propose, you can take your complaint to the TPB at tpb.gov.au/complaints.

What the TPB can help with

The TPB can assist with complaints about:

  • breaches of the Professional Code of Conduct;
  • false or misleading statements made to the Commissioner of Taxation;
  • advertising or providing tax agent, BAS agent or tax (financial) advice services for a fee when not registered; and
  • any other conduct that may breach the TASA.

Once you lodge a complaint, the TPB will email you to acknowledge it, then review and risk-assess it before responding.

If you are unhappy with how the TPB has handled your complaint, see tpb.gov.au/complaints for your review rights and for who else can help.

Registered practitioner details

Business
Moore 2 Bookkeeping
Registered BAS agent
Jascco Pty Ltd
TPB registration number
26307497